Privacy Notice

Last Updated and Effective Date: March 5, 2025

This Privacy Notice describes what information Simco Automotive collects and how we use it. Throughout this policy, we may refer to Simco Automotive Inc. as "Simco," "we," "us," or "our."

This Privacy Notice applies to information we collect when you: access our websites (simcoautoinc.com) and official social media pages (such as Google); shop in our stores or place phone orders; provide feedback, reviews, questions, or comments; and interact with us through communications such as text messages (SMS), emails, phone calls, web forms, or other means (collectively, referred to as "Services").

Information We Collect

You do not need to provide any personal information to access our website. However, if you decide to send us personal details via email, mail, or our web form, we may store a record of that information. We may collect the following types of information:

Contact Information: We collect personal information such as names of individuals interacting with us, business name, email addresses, phone numbers, fax numbers, business addresses, and delivery addresses in connection with orders, invoices, quotes, deliveries, or returns.
Communication Records: We may keep records of conversations with you, including call records, email correspondence, text messages, and SMS consent.
Invoice and Purchase Information: We collect information related to your purchases, including order details, pricing, and transactions.
Financial information: We collect payment details, including your name, billing address, payment card details, tax-related information (e.g. business tax ID), in connection with orders, invoices, quotes, deliveries, or returns.
Other information: Any information you provide when you contact us, make a request, complete a survey, or ask us for information.

While sharing personal information with us is optional, certain details (such as your name, phone number, and delivery address), may be necessary to provide our services. If you choose not to provide some of this information, we may not be able to process your order or offer specific features of our services.

How Your Information is Collected

We collect information directly from you or from third parties we partner with. The sources of this information may include:

Direct Collection from You: We gather information when you use our services, make a purchase or return goods, visit our store, make a phone call, contact us with questions or feedback, apply for a job, or submit forms on our websites.
Third-Party Sources: We work with third parties that provide services to us or to you, such as payment gateway providers, web hosting providers, phone service providers, and other business partners. These third parties may share information with us and your information may be processed according to their privacy policies.

How We Use Your Information

We use the information we collect for various purposes, including:

Fulfillment: To provide goods and services and process orders, invoices, returns, payments, and deliveries.
Communication: To respond to your inquiries, provide support, request feedback, send surveys, or communicate via SMS (with your consent). You can opt out of SMS messages at any time by following the instructions provided or by contacting us directly.
Hiring: For recruitment and hiring purposes.
Legal Compliance: To comply with legal obligations and respond to court orders or government requests.

How We Share Information and For What Purposes

We do not share personal information with third parties for marketing or promotional purposes without your consent. We may share your personal information with third parties for certain purposes to perform our services, as listed below.

Related Companies: We may share your information with related companies, such as Simco Automotive Beaumont and Simco Auto Body Parts, to facilitate business operations and manage orders, especially if they are in a nearby region.
Service Providers: We partner with third parties who help us fulfill orders, manage invoices, handle communications, process payments, perform deliveries, and support other business operations (e.g., payment gateway providers, web hosting providers, phone service providers, delivery providers, etc.) These providers may collect, process, and store your information according to their respective privacy practices.
Regulatory Authorities and other Third Parties: We may disclose your information to government agencies, law enforcement, or other third parties when necessary for compliance with the law or to protect the safety and rights of our users. We do not sell your personal information.
Business Transactions: If Simco undergoes a merger, acquisition, or reorganization, your information may be shared with the new business entity.

SMS Disclosure

We will not send you SMS messages without your consent. If you no longer wish to receive SMS messages from us, you can reply with "STOP".
No phone numbers will be shared with third parties for marketing/promotional purposes.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.

Security of Your Information

While Simco has implemented appropriate security measures, we advise caution before sharing any confidential or sensitive information. By providing your information, you acknowledge and accept the inherent security risks and agree to not hold Simco responsible for any breaches of security or privacy. Payment cards are processed via third-party payment gateways to handle transactions securely.

Updates

We reserve the right to update this policy at any time and may update this Privacy Notice periodically. If any material changes are made, we will update the effective date at the top of this page.

Questions?

If you have any questions, concerns, or requests regarding your privacy, please contact us at:
Email: sales@simcoautoinc.com